Terms & Conditions

1. Definitions

In these Terms & Conditions, the following words carry the meanings below:

• "Cahayacis", "we", "us", "our" — the consulting practice at Jalan Gurney, 10250 George Town, Pulau Pinang, Malaysia.
• "You", "Client", "User" — any person or business that uses our website or engages our services.
• "Services" — the consulting and onboarding packages described on our website and in any written engagement proposal.
• "Agreement" — these Terms & Conditions, together with any written proposal or service confirmation exchanged between the parties.
• "Content" — all text, materials, reports, guides, and documentation produced by us in the course of providing Services.

2. Acceptance of Terms

By using our website or engaging our Services, you confirm that you have read and understood these terms and agree to be bound by them. If you are acting on behalf of a company, you represent that you have the authority to bind that company to this Agreement.

Our Services are intended for individuals and businesses aged 18 years or above. We do not knowingly engage with minors.

3. Service Description

Cahayacis offers business consulting services focused on communication and collaboration tools integration. Our current service packages are:

• Communication Review (RM 560) — an assessment of how information currently moves through your team, with a tool shortlist and a written summary.
• Collaboration Setup & Onboarding (RM 1,240) — full configuration of channels and file storage, plus team training and a reference guide.
• Connected Teamwork & Quarterly Review (RM 2,160) — ongoing coordination of communication, files, calendars, and tasks, with quarterly review sessions.

Services are available to businesses in Malaysia. We may consider remote engagements on a case-by-case basis.

4. Enquiries & Engagements

Submitting an enquiry through our website does not constitute a binding contract. An engagement begins only when both parties have confirmed the scope and terms in writing — typically by email or a signed proposal.

We will always aim to outline the expected scope, timeline, and cost before any work begins, so there are no surprises on either side.

5. User Responsibilities

To allow us to provide services effectively, you agree to:

• Provide accurate and complete information when requested.
• Make relevant team members available for training or onboarding sessions as agreed.
• Not use our website for any unlawful purpose or in a way that could damage our reputation or infrastructure.
• Respect the intellectual property rights attached to materials we produce.
• Notify us promptly if your requirements change significantly during an engagement.

6. Intellectual Property

All content on this website — including text, design, and structure — is owned by or licensed to Cahayacis. You may not reproduce, distribute, or adapt website content without our written permission.

Materials produced specifically for your engagement (reports, guides, reference documents) are licensed to you for your internal business use. Ownership of such materials remains with Cahayacis unless explicitly transferred in writing.

Generic methodologies, templates, and frameworks we use in our work remain our intellectual property and may be reused across engagements.

7. Payment Terms

Fees are quoted in Malaysian Ringgit (RM) and are inclusive of the agreed scope. Our standard payment structure is:

• Communication Review — full payment upon agreement to proceed.
• Collaboration Setup & Onboarding — 50% upon engagement, 50% upon completion.
• Connected Teamwork & Quarterly Review — monthly or quarterly invoicing as agreed.

Payment is accepted by bank transfer. Invoices are due within 14 days of issue unless otherwise agreed.

Refunds: If we are unable to deliver the agreed service, we will refund fees proportional to the work not completed. Refunds are not available once work has been delivered and accepted. Any disputes should be raised within 14 days of delivery.

8. Service Delivery

We will carry out agreed services with reasonable care and skill. Timelines provided are estimates and may be affected by factors outside our control, including third-party tool availability or delays in receiving information from your side.

Any changes to the agreed scope — whether additions or reductions — will be documented and may affect the fee or timeline. We will discuss changes with you before proceeding.

We do not accept responsibility for the performance, uptime, or pricing changes of third-party collaboration tools we recommend or configure.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared during an engagement. We will not disclose details of your business operations, team structure, or internal communications to third parties without your consent, except where required by law.

This obligation continues for two years after the end of an engagement.

10. Disclaimers

Our services are advisory in nature. We share our experience and make recommendations, but outcomes depend on your team's implementation and the tools themselves. We do not make any commitments regarding specific business results.

The website and its content are provided for information purposes. We take care to keep information accurate, but cannot warrant that it is always current or complete.

11. Limitation of Liability

To the fullest extent permitted by Malaysian law, Cahayacis's liability for any claim arising from our Services is limited to the fees paid for the specific service to which the claim relates.

We are not liable for indirect losses, lost profits, loss of data, or consequential damages. We are not responsible for outages, data loss, or pricing changes caused by third-party tools.

12. Termination

Either party may end an engagement by giving 14 days' written notice. Upon termination, you are responsible for fees covering work completed to the date of termination.

We may terminate immediately if you fail to meet payment obligations after a reasonable notice period, or if your use of our services involves unlawful activity.

Provisions regarding intellectual property, confidentiality, and liability survive termination.

13. Dispute Resolution

This Agreement is governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt to resolve the matter through direct, good-faith discussion within 30 days.

If no resolution is reached, disputes may be referred to mediation before the Kuala Lumpur Regional Centre for Arbitration (KLRCA), or to the courts of Malaysia as appropriate.

14. General Provisions

• Entire agreement: These terms, together with any written engagement confirmation, constitute the full agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any term on one occasion does not waive the right to enforce it on another.
• Assignment: You may not transfer your rights under this agreement without our written consent.
• Notices: Formal notices should be sent by email to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, the "Last Updated" date will be revised. For active engagements, we will notify you of any material changes by email. Continued use of our website after an update indicates acceptance of the revised terms.

16. Contact for Legal Matters

For questions about these terms or to exercise your rights, please contact us:

• Cahayacis
• Jalan Gurney, 10250 George Town, Pulau Pinang, Malaysia
• Email: [email protected]
• Phone: +60 4-381 7264